Frequently Asked Questions

Some of our range is available at Priceline stores across Australia. The quickest and easiest way for you to place an order is either online via our website or by calling our 1300 291 549 order line. (0800 478 236 NZ)

Read our delivery info here.

Absolutely. Read our delivery info here.

All prices on our Skin Physics website are displayed Australian dollars and can be changed in to NZ dollars via a drop down displayed under our phone number on the top right. For international customers, the prices quoted do not include you current exchange rate.

We can track your order in seconds and make sure it gets to you safely. Just call our Beauty Team on 1300 757 858 or 0800 478 236 NZ 9am-5pm Mon-Fri.

We’re sorry you’re not seeing the great results that our other customers have seen. Email info@skinphysics.com.au and we can recommend you a different product to try that may be better suited to your skin type and send you out a free sample.

Please contact our Beauty Team on 1300 757 858 or 0800 478 236 NZ 9am-5pm Mon-Fri to obtain a returns authorisation number. Learn more about returns here. If you’ve ordered a free trial, please see your invoice for returns info.

2-3 working days is the usual time it takes for us to process your refund. If you’re having any issues, give us a call on 1300 757 858 or 0800 478 236 NZ 9am-5pm Mon-Fri and we will investigate immediately and make sure you receive your funds.

We often run product trials and recruit our testimonials from real life customers who have seen great results from our range. If you’re interested in starring in our TV campaigns, email info@skinphysics.com.au

Our products are 100% not tested on animals. We comply with the relevant Industrial Chemical laws in sale/use of cosmetic ingredients across Australia and New Zealand and we have all the relevant safety ingredient information / MSDS certificates. We’re manufactured according to GMP standards. Our products are formulated and manufactured in Australia, but we source our active ingredients from Europe because there is a ban on animal testing there.

Yes we use sustainable natural ingredients. For example, our dragon’s blood (croton lecheri sap) is ethically sourced and no harm comes to the trees. No parabens or sulphates are used in our formulations either.

No harm comes to the trees – we obtain our dragon’s blood by cutting the bark in a diagonal manner and bleeding the latex. This method is employed by native locals, which helps preserve the trees, allowing it to be a renewable and sustainable resource. It also supports local communities and fair trade.

No dragon’s or animals are harmed in the making of our Dragon’s Blood Facial Sculpting Gel. The hero ingredient is the rich red sap of the Croton Lecheri Tree in the Amazon rainforest. It’s called Dragon’s Blood because when the bark is cut the sap oozes red. It has been used for centuries by native tribes and has all kinds of incredible rejuvenating abilities. You can learn more here.

If you have adult acne – or skin that’s both dry and oily in patches, then Dragon’s Blood is definitely worth a try. It will not aggravate breakouts in any way. Dragon’s Blood (croton lecheri) itself is renowned for its healing and soothing properties. The formula is very gentle especially on sensitive skin. Remember you’ll notice a difference in firmness immediately – make sure you use morning and night for fasted results.

Our sculpting gel needs to be applied to skin free of impurities such as excess oils, dead skin cells, make-up and pollution. A facial cleansing brush will give you the deepest clean for maximum results. Any product infused with retinol or hyaluronic acid will compliment the hydrating and rejuvenating effect of this gel.

For maximum lifting and firming results, apply a very generous layer to clean skin before layering your daily moisturiser, sunscreen and make-up. Massage into face, neck, hands and décolletage. At night, use over your regular night cream, or directly onto clean, dry skin. Our formula is non-greasy, super absorbent and soaks in instantly, so make sure you use liberally for best results.

The rich red sap from the Croton Lechleri tree (i.e. Dragon’s Blood), has historically been used for Centuries for medicinal and healing purposes. It’s ideal for sensitive or stressed skin to plump- out lines and counter-act visible sagging, while protecting from  the elements while also hydrating the deepest layers of the skin.

If you’re worried about sagging skin, then either range is a really fantastic choice. It all depends on your skin type and lifestyle – but we would usually recommend the SUPERLIFT range for very fragile, maturing skin and crepiness. It addresses the signs of ageing, but also works especially on sagging neck skin and reducing the look of double chin fat. So if you’re worried about drooping skin on the neck or creping skin and want to see a more toned and strengthened look, SUPERLIFT could be the right fit for you. You’ll see a difference within 3 weeks.

Dragon’s Blood has the same lifting and anti-sag benefits, but you’ll notice more of an immediate rejuvenation effect. This range definitely focuses more on wrinkle reduction and facial contouring. So if you’re worried about skin firmness but maybe not quite as worried about the skin from the chin down, or crepey looking skin, then Dragon’s Blood is probably a better choice for you.

High concentrations of Vitamin C as found in our Vitamin C Brightening Serum and 15% Vitamin C + Ferulic Acid Serum will have a slight amber colour. This is still safe to use! It is normal for oxidation to occur once the product has been exposed to heat, light and air - which makes it almost inevitable for discolouration to take place over time.

New and improved formulations have been made across all new look Oxygen-C products to delivery cleanser and more effective skincare. This excludes: Vitamin C Brightening Serum and Hydrating Velvet Mask.

Absolutely!

Serums are a lot more concentrated and packed with active ingredients designed to penetrate your skin to work effectively and fast. OXYGEN-C is designed to layer under either your Dragon’s Blood or SUPERLIFT®  products. OXYGEN-C will prevent your skin from loosing additional collagen through skin stressors such as pollution and UV rays. Both SUPERLIFT® and Dragon’s Blood are packed with powerful actives to increase collagen which makes them ideal to work hand in hand.

Serums aren’t a replacement for your everyday moisturiser, moisturisers are richer & designed create a barrier on top of your skin to moisturise the outer layer and keep all of the good stuff in! So always make sure you layer your daily moisturisers and nights cream on top of your serum.

Want to know more about how the range works? Click here.

30% off is applied to every subscription order! Regardless of how long your subscription is active for.

You will only be charged for every delivery expectancy. A notification will be sent to your email address 2-3 days before charging your card.

Absolutely! You are able to cancel and reactivate subscriptions at any time. If you are experiencing issues with this - contact us at info@skinphysics.com.au

Yes, you can manage your deliveries through your subscription account. 

We suggest updating your preferences to avoid unwanted charges or orders. For any subscription order cancellations, please contact info@skinphysics.com.au

You are only able to change existing products in your subscription. Please contact info@skinphysics.com.au for any questions or issues.

No, subscription orders are excluded from any discount codes or site offerings. 

Please visit Shipping & Returns for more information.

Subscription services are excluded from any discount codes or sitewide offerings (E.g. 40% Off Sitewide). The subscription option will disable if there is an active offer onsite, and will become available again once the offer has ended.