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Shipping & Returns

Returns & Exchanges

We’re only happy when you’re happy

If you’re not satisfied in any way, please tell us so that we can try and put it right.

No product makes it into our range without being thoroughly tried and tested. We want you to be 100% pleased with your purchases, and we stand by the effectiveness of our skincare. Should you for any reason be unimpressed, upon product return we will issue a refund to your credit card, or exchange for an alternative item.

All we ask is this

  • Products must have been purchased directly from Skin Physics. We cannot accept returns of products purchased from other retail outlets including Priceline and Myer. Please return those to the store where purchased.
  • Products must be returned within 30 days of order date.
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s)
  • We cannot accept returns on overly used or damaged products.
  • Shipping and handling charges are non-refundable.

Our product return/exchange location is:

AUSTRALIA – Skin Physics, PO Box 6048, Chullora, NSW 1405.

NEW ZEALAND – Skin Physics, CTC UNIT 1, 16-18 Alpito Place Pukekohe 2120 New Zealand.

Should you decide to return a product for a refund or exchange, call our Customer Care team on (AU) 1300 757 858 or (NZ) 0800 478 236 for a returns authorisation number, or simply email customerservice@skinphysics.com.au.

IMPORTANT:

IF YOU HAVE SIGNED UP TO A FREE TRIAL, OTHER TERMS AND CONDITIONS APPLY.

Excluding your free gifts to keep, products must be returned, unused, unopened and in their original condition before we can issue you a full refund.

All the information will be inclusive in your trial pack. Please see your invoice for the full returns procedure.

Delivery Info

We deliver to all destinations within Australia and New Zealand, based on the following estimated delivery times and fees:

  • 3-5 working days – $10.00 basic shipping for Australia and $$16.00 for New Zealand.
  • ($9.95 and free shipping is available on some of our special deals and selected TV offers).
  • Complimentary shipping is also available on all online orders over $80 in Australia and $100 New Zealand.
  • Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1 business day.
  • Delivery times are based on orders placed between Monday – Friday.
  • Most destinations in Australia and New Zealand will receive items within 5 working days.
  • Please take into account remote destinations in Australia and New may take an additional 1-2 days.

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afterpay

Pay over 8 weeks and receive your order now!

Using Afterpay you can pay for your order over 8 weeks. There’s no interest or added fees*. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks, and you will receive your order immediately.

You simply need:

To use this service simply:

The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.

If you wish to return your goods you can choose to receive an exchange, or the Afterpay payment plan can be cancelled so you pay nothing.

*If you fail to have sufficient funds available for Afterpay to automatically deduct payment on due instalment dates you will be charged a late fee of $10 and if the instalment payment remains overdue, an additional $7 will be charged one week later.